Simply follow the registration process on the "My Account" page on our website. Select one of two introductory offers and follow the steps required in OPTION ONE, then click CONTINUE: enter the 10-digit Phone Number you will use for your first consultation, enter a PIN number and confirm it.

You will be prompted to enter valid credit card information. It is needed for age verification. If you select our FREE 5-Minute Offer, your card will not be charged. If you select the 10 minutes for $1, there will be a one-time charge of $1.00.

Simply call 1-866-MY-ASTRO and you will be prompted to press the star key if you are a new user. During regular business hours you will then be connected to our friendly customer service team who will help you with the sign up process.

You will be able to select one of two introductory offers for new users. You will be prompted to select your Phone ID, typically this would be your phone number and a 4-digit PIN number.

You will need a valid credit card, issued in your name. If you select our Free 5-Minute Offer, your card will not be charged. In this case the credit card is required for age verification purposes.

Your phone number will be your unique secure identifier (it will become your account number), called Phone ID, which will allow the system to access your account to transfer you to the advisor of your choice.

It will also be easy for you to memorize your Phone ID, when it is your own phone number. Be assured that your phone number will never be revealed to any of our advisors. All calls are made exclusively through the 1-866-MY-ASTRO phone system to ensure confidentiality.

During the sign up process, you will choose your personal 4-digit PIN Number. You will use your PIN Number every time you log in to your account: whether on our website or over the phone. It is important to keep this number safe.

Yes. To protect your privacy and for security reasons, we will always ask you to log in before you access your account. However, you can consult the other pages of our website www.astrocenter.com without logging in.

This Special Offer is only for new users. All minutes have to be used in one consultation and the offer is a one-time offer only. Even though the offer is free and no charges apply, we require valid credit card for age verification. When you complete the sign up process, you will be able to select an advisor from the list of available advisors. You will be able to call our toll-free number, log in and start your free 5-minute consultation with the advisor of your choice.

This Special Offer is only for new users. All minutes have to be used in one consultation and the offer is a one-time offer only.

When you sign up, you will be able to select an advisor from the list of available advisors. You will then call our toll-free number, log in and start your 10-Minute consultation with the advisor of your choice.

Please note: The 10-Minute Offer is only valid for new users of the 1-866-MY-ASTRO service. Your credit card will be charged only once for $1.

There is no expiration date. You can use your Special Offer consultation whenever you want.

Unfortunately not. Our Special Offers are "One-Time" offers only and designed to give a good first impression of what a psychic reading can do for you. We are convinced that you would want to have at least a 5 minute conversation with your psychic to have a satisfactory reading. If you do not use all your minutes, the rest of them will be lost.

However, if you like to continue after your first 5 minutes are up, you can place your advisor on hold and select to add credit to your account and continue with your reading with the same advisor. Please see below.

Yes, you certainly can. After your first consultation you can decide to:

• add credit to your account to continue with your consultation
  (your advisor remains on hold)
• add credit but make another call later
• end the call

Once the 5- or10-minute consultation is over, you'll be asked whether you wish to end your reading or add credit to your account and continue your reading.

We will never charge your credit card without your authorization. Once your Special Offer minutes are used, you can:

• simply end the communication without additional charges
• add credit to your account and continue your consultation with the same advisor

When you end the conversation, please be sure to make a note of your advisors name or extension number so you can call again, when you want to discuss another situation or need further advice.

When you select to add credit, your advisor is placed on hold; you are NOT paying for the time it takes to add credit and you can add credit in $10 increments, starting at the minimum of $30.00. Be sure to add enough credit to not be interrupted too quickly when your credit ends. Once the crediting was successful, you will be connected right away with your advisor. This is a faster way to getting back to him or her than ending the call and deciding to add money later. Your advisor could be in a call again, or decided to log off the system, when their scheduled work period has ended. So keeping your advisor on hold while you add credit is the easiest route to a complete and satisfying reading.

This depends on the per-minute rate the advisor has posted. You will hear the rate when you add credit, so you will never be surprised how much 10 minutes with a certain advisor will be.

Example: You added $50 credit to your account; your chosen advisor posted a per-minute rate of $3.50 (the average rate at this time is $3.18) and your consultation lasted 10 minutes. 35 Dollars will be deducted from your account balance of $50 and you are left with a credit of $15.00 in your account to be used in your next reading either with this or another advisor.

The system will always calculate the accurate amount spent in a conversation by multiplying the per-minute rate of the advisor with the duration of the call (by the second) and deduct it from the credit in your account, any remaining credit will remain in your account for another call. Whenever you add credit you will always be made aware of your advisor's rate.

There are three options to find the right advisor on 1-866-MY-ASTRO:

The "Advisor Finder" page provides an easy way to see whos available.

• Available advisors will have a green CALL button
• For advisors who are in a reading with another customer, you will see a BUSY button. This state means that this advisor might become available soon, so dont hesitate to call 1-866-MY-ASTRO to see if you can connect with them. Our new Call-Back/Waiting List feature will allow you to schedule to be called back if and when the advisor becomes available.
• If your favorite advisor is not available to take calls, you will see an AWAY button next to their name. If the advisor has entered a schedule, you will see when they are scheduled to be online next.

Its highly unlikely that this will occur, but if this happens please try to enter their waiting list to be called back or consider selecting another advisor. All our advisors have been selected carefully, and are highly talented and experienced. Moreover, they are continuously tested to ensure that you receive the best possible service.

When you select one or more advisors, you will need to make sure you memorize their 4-digit extension number. o Call our toll-free number at 1-866-MY-ASTRO (1-866-692-7876). o When prompted, enter your Phone ID and 4-digit PIN number followed by the # key. o Choose menu option 1 to indicate that you already know your advisors extension number. You will then be asked to enter the extension followed by the # key. o If you have an astrological question, it is very likely that the advisor will ask for your exact birth information (date, place, and time of birth). If your questions include a second person, birth information for this person will be helpful as well.

Your advisors extension number is the 4-digit number listed in the various advisor listings on the "Advisor Finder" page.

Advisors set their own rates, which are displayed on our website and mentioned on the phone. You will pay the per-minute rate of the advisor you have chosen. At the end of your consultation, we will debit your account with the dollar amount equal to the number of minutes your consultation lasted multiplied by the advisor's per-minute rate.

Example: Your advisor posted a per-minute rate of $1.80 and your consultation lasted 10 minutes. 18 Dollars will be deducted from your 1-866-MY-ASTRO account balance. Any remaining credit can be used in another consultation with any advisor you like.

Advisors set their per-minute rates within a certain range determined by 1-866-MY-ASTRO. The price for your consultation is calculated with the per-minute rate set by your advisor and the duration of your reading. See above for an example of the calculation.

When you run out of credit, the consultation will end. You will be asked if you would like to add credit to your account to extend your consultation. If you indicate that you would like to continue, your advisor will be put "on hold" until you have successfully added credit to your account and then you will return to your consultation.

This might happen for a technical reason (dropped call with cell phone, power outage, etc.) or because you ran out of consultation credit. In any case we will use the time of the disconnection, to calculate the length of your consultation. You only pay for consultation time with your advisor. Call your advisor back to continue the consultation.

If you have not upgraded your account yet, you will need to speak with a customer service representative who will explain the new system to you and explain the transition process.

After you make a call, you'll be asked to rate your experience by using the touch-tone keypad on your phone to give your consultation a rating of between one and five stars (five stars being the highest rating). Please listen to the voice prompts carefully so you don't accidentally rate an excellent reading ( 5 stars) unsatisfactory (1 star).

You can also leave written feedback by finding the advisor you consulted on youre MY ACCOUNT page in your CONSULTATION HISTORY on our website. Once you have submitted your feedback it will be visible on the advisor's About Page. Please refer to the USER GUIDE for recommendations about how to make your feedback valuable to others.

To request account credit, simply send an email to customer@psychiccenter.com within 3 (three) days of the call in question. Please be sure to include the following information:

• The email address, which you use to log in to your account
• The date of the call
• The advisor you called and their extension #
• A detailed description why you are not satisfied

We will review your claim and reserve the right to credit your account, either in part or in full. We reserve the right to refuse to credit your account.

To request a refund, send an email to customer@psychiccenter.com Please be sure to include the following information:

• The email address, which you use to log in to your account
• The date of the call
• The advisor you called and their extension #
• A detailed description why you are not satisfied

We will review your request and get back to you within 3 (three) business days.

Please note that each customer is limited to an account lifetime total of three requests (claims) for reimbursement. In addition, each claim is limited to an amount equal to five minutes at the per minute rate charged.

Your personal information

• This is the information used to create your account.

Your CONSULTATION HISTORY

• Clicking on CONSULTATION HISTORY opens a page that allows you to see the details of all your past consultations

Your TRANSACTION HISTORY

• Clicking on TRANSACTION HISTORY opens a page that provides detailed information about all past purchases

Your REWARDS STATUS

• Clicking on REWARDS STATUS provides the credit amount in a given months and the AstroRewards balance for the following month.

Personal information is entered during the account creation process and can only be modified by calling our Customer Service Associates at 1-866-MY-ASTRO (1-866-692-7876).

This screen lists the details of all consultations, including:

• The advisors you have spoken with
• The date and time of your consultation
• The per-minute rate of the consultation
• The total amount of each consultation
• The ratings and feedback given

You will be able to complement the star rating you left after your consultation on the phone with a written comment, which will be visible on the advisors presentation page.

This screen offers an overview of all purchases associated with your account. This includes the:

• date of purchase
• type of account activity
• credit card used (which is kept in an encrypted format)
• your Account balance

We accept major credit cards (Visa, MasterCard, American Express, and Discover). Please note that Canadian dollar payments are only available using Visa and MasterCard. You will be able to add credit on the website or over the phone.

On the web site, you can add credit using the "Add credit" button accessible in the "My Account" area. Select the amount you want to add to your account and the transaction will be completed online.

A similar option is also available on the phone system. When you call 1-866-MY-ASTRO, one of the menu items allows you to add credit to your account easily.

You will be able to match charges on your credit card statement with the information accessible on your TRANSACTION HISTORY page. Charges on your credit card statement will appear with the name Astrocenter. Please feel free to call customer service at 1-866-692-7876, option #6 (Monday - Friday from 8:30 a.m. - 4:30 p.m. PST) when in doubt about any Astrocenter charges that appear on your statement.

Our popular AstroRewards program was designed to reward our loyal customers and help you save. At the end of each calendar month customers who have spent more than $50 during that month will receive a 10% AstroRewards credit on their total spending in that month. You will be able to use this credit in the following calendar month.

Example: If you spend $75 during the month of September, we will add an amount of $7.50 as AstroRewards credit into your account. You will be able to use this credit between the first and last day of October.

AstroRewards credits are only valid for one month; they have to be used in the month in which they were credited to your account.

No. Our system handles your calls anonymously. Your Phone ID (= your phone number) is invisible to the advisor and cannot be detected.

Even though Psychiccenter occasionally may monitor calls for quality assurance, all consultations are private and confidential. They remain between you and your advisor.

Please email us at customer@psychiccenter.com or call 1-866-My-Astro, option #6.

Your information is always kept private and secure. Please make sure to not share your account information with anyone, including any advisor and keep your PIN number safe. When you have questions about any charges in your account and call our customer service, they can access certain information about your account that will help them resolve any issues that you might have. Our customer service agents are trained to verify that the caller actually is the account holder before they can access your account.

1-866-MY-ASTRO verifies your age with the credit card when you sign up for the service for the first time. Later, you'll use your credit card to add credit to your account and use this credit to talk to your advisor. You will be able to talk to an advisor whenever you want without having to enter your credit card information again.

Security Note: Our secure server software (SSL) is the industry standard; it is among the best software available today for secure e-commerce transactions. It encrypts your credit card number, name, and address so that it cannot be read as this data travels over the Internet.