Effective date: 03/28/2013
126 South Park
San Francisco CA 94107-1809
Phone: 415 615 9028
If you are not satisfied with our response you can contact TRUSTe here.
Horoscope.com complies with the U.S. - E.U. Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from the from European Union member countries. Horoscope.com has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement.
To learn more about the Safe Harbor program, and to view Horoscope.com?s certification, please visit http://www.export.gov/safeharbor/.
I. TYPES OF DATA WE COLLECT
We collect Personal Data and Anonymous Data from you when you visit our Sites, when you send us information or communications, and/or when you use our Offerings. "Personal Data" means data that allows someone to identify or contact you, including, for example, your name, address, telephone number, e-mail address, as well as any other non-public information about you that is associated with or linked to any of the foregoing data. "Anonymous Data" means data that is not associated with or linked to your Personal Data; Anonymous Data does not permit the identification of individual persons. We may also collect or develop aggregated information, which may include Anonymous Data and Personal Data, provided that such information does not personally identify you or any of our other users ("Aggregated Data"). We collect Personal Data and Anonymous Data, as described below.
II. DATA WE COLLECT
A. Personal Data That You Provide to Us. In order to provide you with personalized services and features we ask you to register and establish your personal profile ("Profile"). During the registration process we will ask you for Personal Data such as your name, telephone number, gender, birth information, e-mail address, password, place of residence, zip code, etc. This Personal Data is used to customize the Offerings to you and to provide you with personalized service. Depending on the part of the Offerings you are accessing, you may be asked at various times, for example, by filling out a form or survey, to provide Personal Data such as name, gender, e-mail address, birth date, and birth location. Personal Data is collected primarily to make it easier and more rewarding for you to use our Offerings.
If you purchase a service from us, we request certain personal data from you during the account creation process. You must provide contact information (such as name, email, and billing address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
B. Personal Data Collected via Technology. To make our Offerings more useful to you, our servers (which may be hosted by a third party service provider) collect Personal Data from you, including browser type, Internet Protocol (IP) address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and/or a date/time stamp for your visit. Like most Internet services, we automatically gather this Personal Data and store it in log files each time you visit our Sites.
C. Personal Data That We Collect from You About Others. If you decide to submit information about a third party, we will collect the third party's Personal Data in order to personalize the Offerings for such third party. You or the third party may contact us to request the removal of this information from our database, by sending us an email to firstname.lastname@example.org which indicates for which email address you would like us delete information.
E. Children. We do not intentionally gather Personal Data from users who are under the age of 13.
III. USE OF YOUR DATA
A. General. In general, Personal Data you submit to us is used either to respond to requests that you make, or to aid us in serving you better. We use your Personal Data (i.e., e-mail address, gender, and password) to personalize our Offerings; to deliver personalized information to you; to send you administrative e-mail notifications, such as security or support and maintenance advisories; to respond to your questions should you ask an advisor a question; to provide you with electronic newsletters; and to send you special offers related to our Offerings and for other marketing purposes of Horoscope.com. Your e-mail address together is used to secure your Profile and to make our personalized e-mail services available to you.
B. Creation and Use of Anonymous and Aggregated Data. We may create Anonymous Data and Aggregated Data from Personal Data by excluding information (such as your name) that make the data personally identifiable to you. We use this Anonymous Data and Aggregated Data for trend analysis, and to better understand patterns of usage so that we may enhance the content of our Offerings and improve Site navigation. We reserve the right to use and disclose Anonymous Data and Aggregated Data to third party companies in our discretion. For example, demographic and profile data is shared with our advertisers only in the form of Aggregated Data. Aggregated Data helps our advertisers to tailor their services to the collective characteristics of users of the Site.
C. IP Addresses. We use your IP Address to help diagnose problems with our server, to administer our web sites, and to track trends and statistics.
Third Party Cookies
Clear Gifs (Web Beacons/Web Bugs)
Our third party advertising partner employs a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user?s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers? personal data.
We use local shared objects, also known as Flash cookies, to store your preferences such as volume control or high game score, or display content based upon what you view on our site to personalize your visit. Third Parties, with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity, use Flash cookies to collect and store information.
Flash cookies are different from browser cookies because of the amount of, type of, and how data is stored. Cookie management tools provided by your browser will not remove Flash cookies. To learn how to manage privacy and storage settings for Flash cookies click here
Behavioral Targeting / Re-Targeting
F. E-mail Address. The e-mail address you submit to receive our Offerings will never be sold to any third party. All personalized e-mail that you select to receive as well as the special offers from our advertisers will be sent to you exclusively by Horoscope.com.
G. Facebook Connect or other OpenID provider. You can log in to some of our sites using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities on our Web site to your profile page to share with others within your network.
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at email@example.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
IV. DISCLOSURE OF YOUR DATA
B. Co-branded Service Offerings. We may enter into agreements with certain businesses (each, a "Partner Company") pursuant to which we provide the Partner Company with a URL and a customer registration page co-branded with, or private labeled by, the Partner Company, and the Partner Company distributes and promotes the URL to its customers. A Partner Company may want access to Personal Data that we collect from its customers. As a result, if you register on a website through a Partner Company, we may provide your Personal Data to the Partner Company. Because we do not control the privacy practices of our Partner Companies, you should read and understand their privacy policies.
C. Third Party Services. We reserve the right to offer services and products from third party vendors ("Third Party Vendors") to you on the Sites, such as via newsletters or special offers, based on the preferences that you identify during the registration process and based on your subsequent preferences. We may share Aggregated Data about our user base with these Third Party Vendors; this information does not identify individual users. We do not link Aggregated Data with Personal Data.
D. Third Party Contractors. We may share your Personal Data with third party contractors or service providers ("Third Party Contractors") to provide you with the services that we offer you though our Sites; to conduct quality assurance testing; to provide technical support; to process payments; or to provide specific services in accordance with your instructions. These Third Party Contractors are required not to use your Personal Data other than to provide the services requested by us. You expressly consent to the sharing of your Personal Data with our Third Party Contractors for the sole purpose of providing the Offerings to you.
We reserve the right to disclose your personal data as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web sites.
The security of your personal data is important to us. When you enter sensitive information (such as credit card number) on our order forms, we encrypt that information using secure socket layer technology (SSL).
We have implemented and follow reasonable industry standard technical and procedural measures to protect against unauthorized access and use of your personal data. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.
If you have any questions about security on our Web sites, you can email us at firstname.lastname@example.org.
VI. OTHER WEB SITES LINKS
VII. UPDATING/DELETING YOUR PROFILE
A. Changes to Personal Data. You can view and update the Personal Data you previously provided by viewing your Profile from your personalized Home Page. You can delete your Profile at any time by clicking on the "Delete my profile" link. You may request deletion of your Personal Data by us, by sending a request to email@example.com, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete any information, it will be deleted from the active database, but may remain in our archives. In some instances you may be able to update your information prior to purchasing a service from us, this may be done right on the order form. We will respond to your request to access within 30 days.
B. Opt-out. If you have chosen to receive personalized messages, newsletters, or promotional communications by e-mail, you can at any time cancel this, or "opt-out", by following the instructions on your personalized Home Page or by following the unsubscribe instructions provided in the e-mail you receive. Should you decide to opt-out of receiving future mailings, we may share your e-mail address with our Third Party Contractors to ensure that you do not receive further communications from us.
VIII. SERVICE-RELATED ANNOUNCEMENTS
IX. DISPUTE RESOLUTION.
XI. CONTACTING US
126 South Park
San Francisco CA 94107-1809
Phone: 415 615 9028