Leaving Feedback for Advisors

How can I leave feedback?
After you complete a call, you can rate your experience using your touch-tone keypad to give that call a rating of between 1 and 5 stars (5 stars being the highest). If you like, you can also log in to your account to leave a written review.
When can I leave feedback?
You may leave feedback for a reading as soon as your reading is over. You have up to 30 days to leave feedback for your reading.
Your written comments or feedback will be visible for 12 months.
Why is my reading not eligible for feedback?
You may leave feedback for a paid Call if your reading lasted at least 5 paid minutes. You may leave feedback for Paid Mail that is $10 or more.
** Please note that promotional minutes may not count toward the minimum.
You have up to 30 days to leave feedback for any eligible reading.
You may only rate up to 1 reading per specific advisor per day. For example, if you have two or more readings with the same advisor that you would like to leave feedback for, you must space them out over as many days.
I accidentally left the wrong feedback, what do I do?
Please visit the Contact Us link from your account and send us a request explaining the change, update, or the reason as to why you would like the feedback to be removed.
In the subject line, please select "Standards & Policies." Our Play Fair team will review your request and reach out to you via email.