What does it mean to record
my user name and greeting?
When you press "9" to change
your availability on 1-866-MY-ASTRO, you hear "Press 3 to
record your user name and greetings for your listings." This feature lets you personalize your customers' experience on
1-866-MY-ASTRO, while marketing yourself more effectively to new customers
Who uses 1-866-MY-ASTRO?
We've found that our best customers like to
use 1-866-MY-ASTRO to reach their favorite advisors, especially when it
isn't convenient for them to use their PC.
Why do I need to record my user name and greetings?
Customers who have called you before will hear
your user name when they call 1-866-MY-ASTRO and press "1" to hear My Favorite Advisors. Potential customers who use 1-866-MY-ASTRO will hear
both your user name and your greeting.
What will customers hear if I don't record my user name and greeting?
Customers who have called you before and press "1"
to hear My Favorite Advisors will simply hear your extension #. New customers using 1-866-MY-ASTRO can browse a list
of advisors in their chosen category, and they'll only be able to find you if you've recorded a greeting for each of your
How long should my user name and greeting be?
You'll have up to 3 seconds to record your user name and 15 seconds for your greeting.
What should I record for my user name?
If you haven't created one yet -- if your user name is something like "Member102345" -- you should create a user name that's friendly and memorable.
What should I record for my greetings?
Think of the greeting you create for each of your listings
as a 15-second radio ad. It should include your user name and a
brief but vivid description of the advice you have to offer and what makes
Do I need to record greetings for all my listings?
You only need to record greetings for each of your
Live Advice listings, not for your Recorded Listings.
Do you have any other ideas or suggestions?
If you have any suggestions for how we can make your
recorded user name and greetings work better, or any other ideas for
features you'd like to see on 1-866-MY-ASTRO, please feel free to email
your thoughts to [email protected] Thanks!