PsychicCenter is a marketplace for advice, and our customers have many advisors to choose from. Customer feedback helps customers find the advisor that is right for them. As an advisor, your best tactics for getting great ratings are to provide courteous, helpful service and to follow up with past customers.
How Feedback Works
All paid conversations that are more than 5 minutes long, and paid mails of $10 or more, are eligible for customer feedback. Customers may rate their experience from 1 to 5 stars, and also have the option to leave written feedback. We encourage customers to provide meaningful feedback to help future customers match with the best advisor for them. Conversations are eligible for feedback for 30 days.
You'll notice that every listing has an average rating. This includes all feedback from the past year. After a year, feedback is dropped from the system, so you may see your average change over time as old ratings expire. Feedback is recorded for each listing, so you may have listings with different ratings.
We realize that you depend on your listings' ratings to get new customers, so we take feedback abuse seriously. If you feel that feedback you have received recently is unfair, please check our guidelines for removing ratings and reach out to our Play Fair Team.
Feedback Best Practices
Ratings are not binary, and users can select between 1 and 5; don't panic if you don't get a 5-star review every time. Keep in mind that many customers reserve a 5-star review for truly outstanding experiences.
Customers often come to PsychicCenter seeking clarity on difficult topics. Our research shows that customers respond well to advisors who can provide even tough answers with courtesy and grace.